V-Agent allows call center operators to create professional scripts within minutes. Scripts can be reviewed and refined and then rolled out to agents with the single click of a button. The script creation process requires no technical expertise. Features of V-Agent include:-

• HTTP API integrates with most ACD vendors for automated script screen pop
• Integrates with V-CRM (and other leading CRM systems) for automated CRM record lookup
• Flexible script branching based on customer response
• Captures call/IVR data and records the script followed for each call
• Supports dynamic content from "external systems" in scripts