Venturia Inbound services cover your every need from customer service through to telemarketing. Our call center agents are trained to the highest standards ensuring leading levels of customer satisfaction.

Most call centers measure their success using typical call center metrics e.g. abandoned calls, hold time etc. Venturia is different. We drive every engagement through business goals that are aligned with your organization. Each engagement has its own defined KPI (Key Performance Indicators) to ensure that our results are both demonstrable and measurable. Common KPI metrics that we use to measure each operation include:

• Conversion Rate
• Customer Satisfaction Score
• Cost per Sale
• First Call Resolution

Make Venturia call center services part of your team.

Technology

Our call centers are equipped with advanced technology to ensure crystal clear communications, efficient call routing and an agent desktop that ensures agents have access to scripts and information required for the call.

We provide a state of the art reporting analytics for every client to allow a real time view of your agents and campaigns. Our reporting tool has pre-built reports that provide information on all call center metrics and KPI's.

South America Call Center

We chose South America for our call center as it provides the following advantages:

• The rates are competitive with traditional outsourcing locations while offering bi-lingual staff.
• The quality of the spoken accent is in our opinion an advantage over other locations that undertake extensive accent neutralization.
• South America is on the same time zone as the USA.
• South America is a short visit from the USA for client visits, training etc.