What is the price for your services?

This is the first question that many clients will ask as cost is a key factor in selecting a vendor. The answer depends on volumes of calls, number of agents, types of transactions etc. However you can typically expect a price in the region of $10 - $15 per hour which we feel is very competitive given the premium location for our call center and the technology that we provide. We can also offer per transaction pricing based on analyzing your requirements.

Why South America?

• Bilingual Agents
• Clarity of spoken English
• Cost Effective
• USA Time zones
• Proximity to USA

Who are your customers?

We service customers both in the US and Europe. We would be glad to provide references upon request.

What is your supervisor to agent ratio?

We maintain an agent to supervisor ratio of 10:1. This ensures that all agents working on your account are effectively managed and mentored to ensure the best service to your customers at all times.

What is the quality of the voice connection?

The quality of the connection is an important factor in the success of each call. We choose our vendors and technology equipment with the intention to provide the highest levels of service and reliability. Try our service for yourself. Contact us and we will provide you with a toll free number that will be answered by one of our agents in South America.

Do you record calls?

All calls can be recorded. Calls are recorded in MP3 or WAV format and sent to you via FTP shortly after call completion. You can also listen to and review call recordings from our secure online server for up to 90 days after the call. Older call recordings are archived at a secure backup facility.

Can I see how many agents are available for calls?

We do provide a secure portal that provides visibility of agents and their status (in call, available, wrap up etc). The portal also provides visibility of real time statistics on key measures such as hold time, abandoned calls etc. Contact us and we can arrange a demo of our portal.

Do you provide reports on my campaigns?

We provide comprehensive reports on all the key business and call center specific KPI's. Clients can run and schedule their own reports from our secure portal. Reports can be output in multiple formats including PDF, HTML and Excel.